Introduction

PrometheanFoam ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prometheanfoam.com or engage with our services as a B2B customer.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company address, shipping address, tax identification numbers
• Payment Information: Payment details processed through Stripe (we do not store credit card information)
• Communication Data: Correspondence with our sales and technical support teams
• Technical Data: IP address, browser type, device information, and usage data

How We Collect Information

• When you submit inquiry forms on our website
• When you request quotes or samples
• When you place orders for our products
• When you contact our customer support
• Through cookies and similar tracking technologies
• From third-party sources like business directories or trade shows

How We Use Your Information

We use your information for legitimate business purposes, including:

• To process and fulfill your orders for foam metal materials
• To provide technical support and customer service
• To communicate with you about your orders, samples, or inquiries
• To send you information about new products, features, or services
• To improve our website, products, and services
• To comply with legal obligations and enforce our agreements
• To prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), shipping (FedEx, UPS, DHL), website hosting, and analytics
• Business Partners: Manufacturing partners or distributors involved in fulfilling your orders
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

International Data Transfers

As a global supplier, we may transfer your information to countries outside your country of residence, including to our manufacturing partners in Asia and service providers in various locations. We ensure appropriate safeguards are in place for such transfers.

Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure socket layer (SSL) technology for data transmission
• Encryption of sensitive information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Analytics Services

We use Google Analytics to collect information about website usage. Google Analytics uses cookies to track user interactions. You can learn more about Google's privacy practices and opt-out options at Google Privacy Policy.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications
• Data Portability: Request a copy of your information in a structured format

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain customer information for 7 years after the last business transaction, unless a longer retention period is required by law.

Children's Privacy

Our website and services are directed to business professionals and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including Stripe for payment processing and shipping carriers for tracking. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.